> ## Documentation Index
> Fetch the complete documentation index at: https://docs.echod.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Crawls and data freshness

> When Echod collects new answers, what the crawl status card means, and what to do when data stops moving.

A crawl is one round of collecting answers: every active prompt, on every enabled AI platform, in every enabled region. Crawls run on their own; you do not need to start them.

## How often crawls run

Each project is crawled on its schedule, which is daily on every current plan. A new project's first crawl starts as soon as you finish setup. There is no button to run an extra crawl.

Changes you make to prompts, topics, competitors, regions or platforms are picked up by the next crawl.

## The crawl status card

The card at the top of the dashboard shows where the project stands:

| Status | What it means |
| - | - |
| **Last crawl finished** | Data is up to date. The card also shows when the next crawl is due. |
| **Crawl running** | Answers are being collected. Figures update when the crawl finishes. |
| **Crawl finished** | Answers are in and results are being published. They appear on your reports shortly. |
| **Rebuilding crawl history** | Echod is recalculating past results. Figures can shift briefly while this runs. |
| **Crawling paused** | No crawls run. Either the project is paused, or your plan no longer covers it. |
| **Nothing to crawl** | The project has no active prompts, platforms or regions. |

![Crawl status card on the dashboard showing the last and next crawl times](https://mintcdn.com/sherpas-design/qmEl5MUhXLHMeD6J/images/analyze/crawl-status-card.png?fit=max\&auto=format\&n=qmEl5MUhXLHMeD6J\&q=85\&s=d0d20778d15aad9111de702bbaccb911)

## The first crawl

Until a new project's first results are published, the dashboard shows a progress card instead of widgets, with a count of answers collected so far. During this time, only **Dashboard**, **Billing** and **Help & Support** are available in the sidebar; the other pages unlock when the data is ready.

If the first crawl cannot be completed, the card says so. If it stays that way, contact support.

## When data stops moving

If your numbers have not changed for longer than a crawl cycle, check these in order:

1. **The crawl status card.** It tells you whether crawls are running, paused or have nothing to do.
2. **Project status.** A paused project does not crawl. Resume it in **Project Settings > Project**.
3. **Plan coverage.** Prompts marked **Over plan limit**, regions or platforms marked **Not crawled**, and projects marked **Not in plan** are skipped. See [Plan limits and coverage](https://docs.echod.ai/account/plan-limits.md).
4. **Subscription status.** When a trial ends or a subscription becomes inactive, crawling stops. See [Manage your subscription](https://docs.echod.ai/account/manage-subscription.md).
5. **Paused topics and archived prompts.** They are not crawled by design.


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