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Everything about your subscription is in Settings > Billing. Every member can view it; only the organization owner can make changes.
Billing page with the Current Plan, Usage Summary, Payment Method and Invoice History cards

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The Billing page

The plan badge in the page header also shows your status at a glance, for example the days left in your trial or a failed payment.

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Choose or change a plan

  1. Click Change Plan (or Choose a Plan during a trial).
  2. Switch between Monthly and Annual billing at the top. Annual saves about 20%.
  3. Click Upgrade, Downgrade or Get Started on the plan you want.
  4. Review the confirmation page, which shows any proration or credit, the amount due today and your next billing date, then confirm. If a card is needed, you are taken to a secure checkout page.

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Upgrades

Upgrades take effect immediately. You pay the prorated difference for the rest of the current billing period, and the new limits apply right away.

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Downgrades

Downgrades take effect at the end of your current billing period. Nothing is deleted: whatever fits the smaller plan keeps being crawled, and the rest is kept but no longer crawled. See Plan limits and coverage to decide what to keep covered.

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Update payment details and billing information

Click Manage Billing to open the secure billing portal, where you can change your card and billing details. If a payment fails, Echod shows “We could not charge your card.” with an Update Payment Method button. Update the card to avoid losing access.

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Cancel your subscription

  1. Click Cancel Subscription.
  2. Confirm in the dialog, or click Keep Plan to back out.
You keep full access until the end of the period you have paid for. After that, crawling stops and the workspace becomes read-only. You can come back at any time by choosing a plan.

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What happens to your data after access ends

When a trial ends or a subscription lapses, your data is kept so you can pick up where you left off. If you do not reactivate within 30 days, Echod warns you in the app and by email with the date by which you need to reactivate to keep your projects, prompts and history. That gives you at least 7 more days. After that date, the data may be deleted. To reactivate, choose a plan from Settings > Billing.