Skip to main content
Echod never deletes anything because of your plan. When your organization has more than the plan covers, for example after a downgrade, the extra items are kept but stop being crawled. This is called coverage: covered items are crawled, uncovered ones are not.

​
Reaching a limit

When you are at a limit and try to add more, Echod opens an Upgrade Required dialog. Click See Plans to compare plans, or Dismiss to go back. The setup wizard and the CSV import both show how much of your prompt allowance you are using before you commit.

​
When you are over a limit

Prompts are covered oldest first: the prompts you created first keep being crawled, and the most recently created ones are the first to stop.

​
Getting back into coverage

You have two options:
  • Upgrade to a plan with higher limits. Uncovered items start crawling again from the next crawl.
  • Make room within your current plan:
    • Archive prompts you no longer need, or pause topics.
    • Turn off platforms or regions you can do without.
    • Delete projects you no longer use.
As soon as you are back within the limits, everything is covered again.

​
Read-only mode

Separately from limits, your whole organization becomes read-only when your subscription is not active:
  • Your trial ended without choosing a plan
  • Your subscription was canceled and the paid period is over
  • A payment failed and was not resolved
In read-only mode you can still sign in and view all your data, but crawling stops and changes are disabled. Choosing a plan or fixing the payment restores full access. See Manage your subscription.